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Skyhigh Security

About Email Templates

Skyhigh CASB provides pre-configured Email Templates to produce email notifications. Users receive email notifications when specific response actions have occurred in association with a DLP Policy.  You may customize pre-configured Email Templates to meet the needs of your organization. Email templates are modified by adding variables to the text. 

You can create a Custom Email Template and link it to a DLP Policy or use it for End User Remediation

You can also send email DLP notifications to internal and external users using specific email templates. For details, see Email DLP Notifications.

And to prevent users from being overwhelmed by emails, you can configure an Email Summary to be sent at a specific interval, such as daily, weekly, bi-weekly, and monthly. 

To manage Email Templates, go to Policy > Policy Settings > Email Templates

email_templates_4.3.1.png

The Email Templates page provides the following information and functions:

  • All Categories. Filter the table by Email Template category.
  • All Types. Filter the table by an Email Template type. 
  • Create Email Template. Click to create a Custom Email Template
  • Name. Displays the name of the pre-configured Email Template, or the name that you give a Custom Email Template. Click the name of the template to edit the Email Template's content. 
  • Category. Displays the Email Template category: Configuration Audit, Connected Apps, Dashboard, Data Loss Prevention, or End User Remediation. 
  • Type. Displays the Email Template type. 
  • Description. Displays the description of the pre-configured Email Template, or the description that you give a Custom Email Template. 
  • Last Modified By. Displays information on the user who last edited the template.
  • Last Updated. Displays the date and time when the template was last edited.

Available template types and their descriptions are listed in the following table. 

Category Template Type Description
Configuration Audit Send Email Notification To (Security Configuration Audit) Sent when the Send email notification to response action is included in a policy.
Connected Apps Classify as Under Audit Sent when apps are classified as Under Audit
  Revoke User Notification Sent revoke notification to users of Connected Apps. 
  User Notification Sent to users of Connected Apps. 

Dashboard

Sanctioned Incident Storage

Sanctioned Data Retention SKU Alert Email sent to Skyhigh CASB BU Support and DLP Team when Customer purchases Additional Data Retention for incident storage.

Data Loss Prevention Custom Create a Custom Email Template to associate it with a DLP Policy. 
  Delete Sent when the Delete response action is included in a policy.
  Email Block Sent when the Block response action is included in a policy for Email event. 
  Email Delete Sent when the Delete response action is included in a policy for Email event.
  Email Quarantine Sent when the Quarantine response action is included in a policy for Email event.
  Email Quarantine Block Sent when the Quarantined file is Blocked from the Quarantine Management page. 
  Email Quarantine Restore Sent when the Quarantined file is Restored from the Quarantine Management page.
  Email Quarantine Send Sent when the Quarantined file is Sent from the Quarantine Management page.
  Encrypt Sent when the Encrypt response action is included in a policy.
  Modify Permissions To Sent when Modify permissions to response action are included in a policy.
  Per-user Incident Summary This is the template used by the Email Summary
  Quarantine Sent when the Quarantine response action is included in a policy.
  Quarantine Restore Sent when a Quarantined file is Restored from the Quarantine Management page.
  Remove Shared Link Sent when the Remove shared link response action is included in a policy.
  Send Email Notification To Sent when the Send email notification to response action is included in a policy.
  Send Email Notification To (Email DLP) Sent when the Send email notification to response action is included in a policy applicable for incidents generated by scanning email content.
  User Email Notification Sent when the User Email Notification response action is included in a policy.
  User Email Notification (Block Collaboration) Sent when the Block response action is included in an API real-time policy. 
  User Email Notification (Block Shared Link) Sent when the Block response action is included in an API real-time policy.
  User Email Notification (Email DLP) Sent when the User Email Notification response action is included in a policy for email event.
  User Email Notification (Folder/File Collaboration) Sent when the User Email Notification response action is included in a policy that includes a User Action, Folder/File Collaboration rule.
  User Email Notification
(On-Demand Scan)
Sent when User Email Notification response action is included in a policy that is evaluated with an On-Demand Scan.
End User Remediation Custom Create a Custom Email Template to use with End User Remediation. 
  Delete Sent when the Delete response action is included in a policy.
  Email Delete Sent when the Delete response action is included in a policy for Email event.
  Email Quarantine Sent when the Quarantine response action is included in a policy for Email event.
  Quarantine Sent when the Quarantine response action is included in a policy.
  User Email Notification Sent when the User Email Notification response action is included in a policy,
  User Email Notification (Email EUR) Sent when the User Email Notification response action is included in a policy for Email event.
  User Email Notification (Folder/File Collaboration) Sent when the User Email Notification response action is included in a policy that includes a User Action, Folder/File Collaboration rule.
  User Email Notification (On-Demand Scan)
  • Sent when User Email Notification response action is included in a policy that is evaluated with an On-Demand Scan.
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