Review the Web Hybrid Policy Sync Status

To enable a Hybrid solution, the policy on your on-prem appliances is synchronized with the cloud policy that you have created under Skyhigh Security Service Edge. You can review the synchronization status.

1. On the user interface for Skyhigh Security Service Edge, select Policy > Web Policy > Policy.
2. From the policy tree, select Hybrid Policy > Hybrid Policy Routing.
3. Review the information under Web Hybrid policy sync status on the right.
   One of the following statuses is shown here:
   • Last appliance policy received
     Date and time
     Date and time of the last synchronization
     
     Appliance name
     Appliance ID
     ID of the appliance that sent the policy when the last synchronization took place
     
     Policy synchronization works as expected. No troubleshooting measures are required.
      
   • No appliance policy received for five days. Last received:
     Date and time
     Date and time of the last synchronization
     
     Appliance name
     Appliance ID
     ID of the appliance that sent the policy when the last synchronization took place
     
     Policy synchronization is impacted. Troubleshooting measures are needed. Continue with step 4.
      
   • No appliance policy received. Hybrid Policy Routing controls are disabled.
     
     Policy synchronization is not implemented. You cannot use the Hybrid Policy Routing rule set.
      
4. Check your on-prem appliances to find out why policy synchronization did not work as expected.
   1. On the user interface of one of the appliances in your Hybrid configuration, select the Troubleshooting.top-level menu.
   2. On the appliances tree, select one appliance after another and complete substeps c, d, and e for each of them.
   3. Select Synchronization to Cloud.
   4. Click Synchronize.
   5. Review the message text that appears under Results.

Contact support for assistance in addressing the issue or issues that are mentioned in the message text.