Removing a service from a Service Group added manually simply takes the service out of the group. If it is added by automatic assignment, removing it creates an exception in the inclusion criteria, preventing that service from getting added back into the group.
You can Remove Services from a Service Group on the following pages:
- Select the Service you would like to remove from a Service Group.
- Click Actions > Remove from Service Group.
- In the Remove from a Group dialog, select one or more Service Groups from which to remove the Service.
- Click Save.
In the table, the Service Group(s) column now displays the updated Service Groups, if any.
NOTE: If this Service Group is populated using Automatic Assignment rules, removing a service creates an exception in the Automatic Assignment rules.