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Skyhigh Security

Cloud Registry Terms of Service

About Skyhigh Cloud Registry Registry

The Skyhigh Cloud Registry is the most comprehensive in the industry. This registry tracks 30,000 different cloud services and 55 attributes (261+ subattributes) for each cloud service. Each of the 261 subattributes can be used in enforcing cloud policies. 

Skyhigh Security provides scores for each attribute and the weighted average of these scores provides the consolidated risk score for each cloud service. So, in addition to seeing the consolidated score, customers can see the scores for individual attributes to better assess the strengths and weaknesses of a cloud service. The Skyhigh Security team is constantly refreshing the attribute scores for cloud services and the registry so customers have access to up-to-date information. Within the Cloud Registry, Skyhigh CASB provides a last modified date associated with each cloud service registry entry. Other information provided in the Cloud Registry includes a current copy of the service’s terms and conditions, recent news and breaches for the service, headquarters location, and data center locations.

Cloud Registry Recategorization Requests 

On average, most recategorization requests submitted through the Skyhigh Security Support Portal are completed within 2-3 days. Service requests submitted through Skyhigh CASB, on average, take 4-5 days. The Service Level Agreement (SLA) for recategorization requests is 7 business days. We recommend that you submit all requests through the Skyhigh Security Support Portal for the fastest response time.

Cloud Registry New Cloud Service Requests 

On average, most requests to add new cloud services submitted through the Skyhigh Security Support Portal are completed within 2-3 days. New Cloud Registry requests submitted through Skyhigh CASB, on average, take 5-7 days. The Service Level Agreement (SLA) for requests is 7 business days. We recommend that you submit all requests through the Skyhigh Security Support Portal for the fastest response time.

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