Cloud Service Categories

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The following table lists a brief description of categories identified by Skyhigh CASB for Shadow IT. A few well-known services are listed to serve as a point of reference, but is not a comprehensive list of all services in the category.

Main Service Categories

Category Name	Category Description	Examples of Services
Artificial Intelligence	Artificial Intelligence, sometimes called machine intelligence, is intelligence demonstrated by machines, in contrast to the natural intelligence displayed by humans.	Microsoft Azure - Cognitive Search, AiChat, Home Guardian, Brevity AI
Backup and Archiving	Services specifically providing backup solutions.	Code42 CrashPlan, Acronis - Backup to Cloud, Druva inSync
Botnets and Malware	Domains identified as hosting malware or are botnet affected. These services are automatically added.	Malware domains, Phishing domains, WannaCry Ransomware, COVID Campaign
Business Intelligence	Business insights, analytics, or intelligence solutions.	Teradata, A9, Netvibes
Cloud Infrastructure	Dedicated hosting infrastructure, web and application hosting, or managed servers.	Amazon Web Services, Nubifer, CA
Cloud Storage	Online storage, file sharing, or backup.	Box, Norton Online Backup, Google Drive
Collaboration	Conferencing, web mail, messaging or any other applications used for collaboration between employees and teams.	Gmail, Skype, ProofHQ
Content Sharing	Services for storing and sharing photos, videos, or images.	YouTube, Pinterest, SoundCloud
CRM	Customer relationship management (CRM) or business contact data services.	Salesforce.com, NetSuite, Clicktools
Development	Environment to develop enterprise applications or build integration.	WordPress, GitHub, SourceForge
e-Commerce	Platform or solutions that help retailers sell goods on the internet.	Ariba, MetaPack, Bigcommerce
Education	Enterprise level learning management system, interactive tutorials, or platform for educational content.	Edmodo, RioLearn, GlobalEnglish
ERP	Enterprise Resource Planning (ERP), enterprise resource management, or business process management solution.	Oracle ERP, Fieldglass, NetSuite ERP
Finance	Financial, payroll, payment, invoicing, or accounting solutions.	PayPal, Mint, Concur
Healthcare	Health benefit, medical management, or healthcare risk management solutions.	ASCO, NextGen, Simplee
HR	Employment management, hiring, screening, or benefits administration.	ADP, Wageworks, ClickTime
IaaS Admin Console	Admin consoles for IaaS cloud infrastructure providers.	AWS, Microsoft Azure, CSC, Century Link
IaaS Services	Automatically added domains hosted on specific cloud infrastructure providers.
Identity Federation	Federated identity management solutions allow users to use the same identification data to obtain access to the networks of all enterprises in the group.	Okta, Simeio, IBM
IT Services	IT support and application services.	ServiceNow, NewRelic, AppDynamics
Legal	Legal insurance, document management, electronic signatory, or shared practice management solutions.	Adobe EchoSign, LegalZoom, Docusign
Logistics	Supply chain, transport management, and logistics solution.	FedEx, Pitney Bowes, UPS
Marketing	Marketing solutions, marketing research, campaign management, and brand development.	Optimizely, AdRoll, SiteScout
Media	Streaming video, audio, music, or gaming solutions.	LiveStream, Pandora, Netflix
Networking	Enterprise networking service or networking management solutions.	BitGravity, CloudFlare, Boingo
Procurement	Vendor management, procurement tool, or supplier quality management.	Capgemini IBX Procurement, Ariba Procurement, Bizbuysell
Project Management	Online project, program, or requirements management solutions, or software suites for managers and business owners.	Daptiv, Trello, YouTrack- JetBrains
Security	Identity and access management, information security, or fraud prevention solutions.	Broadcom, Voltage SecureMail, OpenDNS
Service Desk and Support	Facility management, field service management, and service delivery solutions.	InContact, Zendesk
Service Proxy	URL redirection, shortening, or forwarding services.	Bitly, TinyURL
Social media	Social networking, blogging, or services that drive engagement through social media.	Facebook, Twitter, LinkedIn
Tracking	Tools for web analytics and tracking, site metrics, monitoring, comparisons, or benchmarking.	AddThis, Chartbeat, Google Analytics
Uncategorized	Other cloud services that cannot be categorized with the list in this document.
Virtual Data Rooms	Offers storage capability for due diligence and financial transactions.	Imprima iRooms, Sterling Data Rooms
Web Application API	APIs for building and integrating services, creating graphs, forms, or surveys.	Google APIs, Disqus, Typekit

Service Sub-Categories

Categories have one or more sub-categories for better classification. Sub-catagories appear in the Cloud Registry entry for a service and can be used as a filter in the Omnibar. Currently, sub-categories do not appear in reports and cannot be used to manually filter the Active Service or Cloud Registry page. Subcategories cannot currently be used to filter Service Groups.

Sub-Category List

Category Name	Sub-Category Name	Sub-Category Description
Artificial Intelligence	AI	Artificial Intelligence, sometimes called machine intelligence, is intelligence demonstrated by machines, in contrast to the natural intelligence displayed by humans.
Artificial Intelligence	Artificial Intelligence	Artificial Intelligence, sometimes called machine intelligence, is intelligence demonstrated by machines, in contrast to the natural intelligence displayed by humans.
Artificial Intelligence	AI Editing Tool (Document/Image/Audio/Video)	Tools that helps to automate and improve the editing process for documents, images, audio, and video.
Artificial Intelligence	Analysis/Recognition (Image/Video/Speech/Data)	Analyze, understand, and interpret the information from image, video, speech, and data.
Artificial Intelligence	Autonomous Systems/Robotics/Industrial automation	The autonomous systems that perform tasks without human interventions such as self-driving cars, drones, robots, and industrial automation (manufacturing, supply chain management, and other industrial applications) by optimizing resources and other industrial applications.
Artificial Intelligence	Avatar Animation	Graphical representation of a user or animated characters that represent users or personas in digital environments.
Artificial Intelligence	Content Generation/Curation/Detection Tool	Tools thar are involved in creating original and informative content, sharing the high quality content from reliable sources, and analyzing the content against the predefined criteria.
Artificial Intelligence	Content/SEO Optimization	Optimize the content with keywords and links to get higher search engine ranking.
Artificial Intelligence	Conversion/Translation Tool	Tools that are used to convert documents, images and audio/video files from one format to another.
Artificial Intelligence	Financial Trading	Services used for stock market analysis, algorithmic trading, credit scoring, and risk assessment in various financial sectors.
Artificial Intelligence	Fraud Detection	Detect patterns and anomalies in financial transactions, helping in fraud detection and prevention.
Artificial Intelligence	Generative AI (Image/Audio/Video)	Ability to generate new images, audio, and videos from scratch or from the existing information.
Artificial Intelligence	Healthcare and Medical Diagnosis	Services used for medical image analysis, disease diagnosis, personalized treatment plans, drug discovery, virtual nursing assistants, and patient monitoring.
Artificial Intelligence	HR/Job Assistant	Automates and enhances several HR functions, such as recruitment, performance reviews, employee onboarding, and administrative tasks.
Artificial Intelligence	Learning Management	Automate and enhance the management and delivery of educational content and learning experiences by providing personalized learning pathways and tracking the learners' progress.
Artificial Intelligence	Machine Learning	Ability to learn from a vast volume of data, perform specific tasks, and improve over time without explicit instructions.
Artificial Intelligence	Natural Language Processing/Chatbot/Virtual Assistants	Enable machines to understand human language, interact via speech and text, and assist users with virtual assistance such as scheduling appointments, managing calendars, etc.
Artificial Intelligence	Predictive Analytics/Automation Tool	Tools that predict future behavior or events and automate tasks using analytic techniques.
Artificial Intelligence	Writing/Coding/Drawing/Sketch Tool	Tools that are designed to assist the user wth a variety of tasks such as writing, coding, drawing, and sketching.
Backup and Archiving	Data Archiving Service	Tools for online archive solutions, file import, customization, and backup.
Backup and Archiving	Data Backup Workflow Management	Providers offering backup service management to make sure clients can access backups quickly to get up and running after any type of disaster.
Backup and Archiving	File Versioning Tools	To protect against unforeseen damage to files, and using archives for maintaining versions of the files.
Backup and Archiving	Risk Management	Refers to the practice of identifying potential risks in advance, analyzing them and taking precautionary steps to reduce/curb the risk.
Botnets and Malware	Botnets and Malware	Domains identified to host malware or botnet affected, and are automatically added.
Botnets and Malware	Cryptojacking	Cryptojacking is defined as the secret use of your computing device to mine cryptocurrency. It is used to be confined to the victim unknowingly installing a program that secretly mines cryptocurrency.
Botnets and Malware	Ransomware	Part of malware in which the data on the victim's computer is locked and blocked access unless a ransom is paid.
Business Intelligence	Business/Data Analytics	Use of statistical analysis, including explanatory and predictive modeling, and fact-based management to drive decision making.
Business Intelligence	Business/Data Management	The development and execution of architectures, policies, practices, and procedures to manage the information lifecycle needs of an enterprise effectively.
Business Intelligence	Data Warehousing	Central repositories of integrated data from one or more sources. They store current and historical data and are used for creating analytical reports.
Cloud Infrastructure	Cloud Infrastructure	The services that provide hosting infrastructure and managed servers.
Cloud Storage	Data Storage	A service in which data is maintained, managed, and made available to users over a network (typically the internet).
Cloud Storage	Document Storage and Sharing	Enables the storage and management of data and data sharing over the network.
Cloud Storage	Network Attached Storage (NAS)/Data Management	A file-level computer data storage server connected to a computer network providing data access to a heterogeneous group of clients.
Collaboration	Address Book/Contact Management	Enables users to easily store, migrate, import and find contact information, such as names, addresses, and telephone numbers.
Collaboration	Application Management	Application Management are the sites and applications that are managed by the user to which you’ve granted permission to access your Account.
Collaboration	Context Aware Software Tool	Collects and analyzes data about a device's surroundings to present relevant, actionable information to the user.
Collaboration	Diagramming Tool	Used to model, represent, and visualize information.
Collaboration	Document Conversion	Conversion of documents to variety of formats.
Collaboration	Document Editing Tool	Enables creating and editing text files.
Collaboration	Document Management System	Allows users to store, manage, and track documents, and keeps a record of versions modified by different users.
Collaboration	Document Sharing	The ability to store and share documents over the cloud.
Collaboration	ePrinting/Print Management	ePrint Printing Solution is a secure, manageable, server-based mobile printing solution for enterprise networks, private networks and print or fax any document, directly from any devices.
Collaboration	Geographical Information System	Provide mapping, GIS, location, and navigational tools.
Collaboration	Learning Management	A software application for the administration, documentation, tracking, reporting, and delivery of electronic educational technology (also called e-learning) courses or training programs.
Collaboration	Industrial management	Provides management and collaborative tools for several industrial disciplines.
Collaboration	Instant Messengers/Chat/Video Chat/Voice Chat	A type of software that supports online chat with real-time text transmission over the internet.
Collaboration	Knowledge Base	A centralized repository for information: a public library, a database of related information about a particular subject.
Collaboration	Media Editing Tool (Image/Video/Audio Editing)	Tools that are used to edit files such as Image, Video, or Audio.
Collaboration	Mind Mapping	A graphical way to represent ideas and information.
Collaboration	Monitoring/Simulation tool	Monitoring/Simulation tool
Collaboration	Mouse & Keyboard Recorder	A tool that can record all mouse and keyboard actions, and then repeat all actions accurately.
Collaboration	Offline Reading	Enables email, newsgroup posts, or web page downloads, making them available when the computer is offline or without Wi-Fi or cellular connection.
Collaboration	Online Discussion Boards (Forum/Blog)	An online discussion site where people can hold conversations in the form of posted messages.
Collaboration	Online Meeting Tool	Browser/Cloud based Platform/Tools for Meetings.
Collaboration	Organization Showcase	Showcases investment strategies, investment portfolios, marketing report updates, and market performance.
Collaboration	Productive/Task Organizing Tool	Tools that help user manage tasks.
Collaboration	Questionnaire website/Tool	Questionnaire website allows user to build there own digital questionnaire or templates.
Collaboration	Scheduling Tool	Simplifies the process of scheduling meetings, appointments, or events.
Collaboration	Sports/Online Games	Sports and Online Games
Collaboration	Synchronization Tools	The services that help in syncing files between two or more locations.
Collaboration	Translators	Online translation services between different languages.
Collaboration	Travel App/Tool	App that has the ability to guide, influence, connect and inspire travelers. It enables user to track how their travel tools are being used and leverage
Collaboration	Vehicular Management/ Fleet management	Vehicular Management/ Fleet management
Collaboration	Web Mail/Calendar	Email available for use online and stored in an internet server mailbox.
Content Sharing	Media Storage and Sharing	Storing of photos/videos/audio files and their sharing over the internet.
Content Sharing	Torrent	Torrent sites that use distributed file upload and downloading to share files.
CRM	CRM	All aspects of interaction that a company has with its customers.
Development	Compilation / Debugging Tools	Identify coding errors at several development stages.
Development	Content Management System	A web application that makes content authoring and content delivery easy. It allows non-technical users to efficiently build a website, streamline the web publishing procedure, and quickly deploy content, creating a content-rich website.
Development	Desktop Application Development	The creation of application programs that could run on single systems only after the installation.
Development	Game Development	A service for creating a video game.
Development	Mobile Application Development	How application software is developed for handheld devices, such as personal digital assistants, enterprise digital assistants, or mobile phones.
Development	Web Application Development	The creation of application programs that reside on remote servers and are delivered to the user's device over the internet.
Development	Website Builder	Tools to build web pages.
e-Commerce	B2B	The exchange of products, services, or information between businesses.
e-Commerce	B2C	A commerce transaction in which businesses sell products or services to consumers.
e-Commerce	C2C	The transaction of products or services between customers.
e-Commerce	Store Builder	Enables users to design and create an e-commerce store and integrate payments and provide support needed for the business.
e-Commerce	Business Suite	Set of business software functions enabling core business processes. A suite that includes all modules such as ERP, PLM, Logistics, EDI, and more.
Education	Learning Management System	A software application for the administration, documentation, tracking, reporting, and delivery of electronic educational technology (also called e-learning) courses or training programs.
Education	Online Testing	A service where tests are delivered via a computer connected to a network.
Education	Education Management Information System	Unlike LMS, this category defines school/college/institutional day-to-day management.
ERP	ERP	The services which provide Enterprise Resource Management/ business process management solution.
Finance	Finance Management	The planning, directing, monitoring, organizing, and controlling of the monetary resources of an organization. It includes services such as budgeting, invoicing, billing, treasury management, and wealth management.
Finance	Payroll Management	The administration of the financial record of employees' salaries, wages, bonuses, net pay, and deductions.
Finance	Payment Gateway	An e-commerce application service provider service that authorizes credit card payments for e-businesses, online retailers, bricks and clicks, or traditional brick and mortar.
Finance	Stock / Currency Trading Platforms	The trade involving shares/stock in share market and currency/ forex in foreign exchange.
Finance	Tax Services	Services dealing with tax management.
Finance	Money Transfer	Services dealing with cashless form of money transfer like Electronic funds transfer, Bank to bank funds transfer and wire transfer.
Finance	Commodity Trading	Services dealing with the trade of commodities like agricultural produce or precious metals.
Finance	Insurance	Services that provide a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss.
Finance	Wallet	An online prepaid account where one can stock money, to be used when needed.
Finance	Pension Management	The services that manage pensions of beneficiaries.
Healthcare	Clinical Information Systems	A computer-based system that is designed for collecting, storing, manipulating, and making available clinical information important to the healthcare delivery process.
Healthcare	Clinical Project Management	The management of clinical trials or clinical research and ensures compliance with protocols and overall clinical objectives.
Healthcare	Health Related Web Applications	Services that provide applications such as dietary information, drug information, physician directory, and wellness management.
Healthcare	Clinical Workflow Management Systems	The delivery of clinical services involving a series of tasks in an order.
Healthcare	Patient Engagement Systems	The ongoing communication between patients and healthcare professionals.
Healthcare	Health Care Financing Portal	A branch of finance that helps patients and health care beneficiaries pay for medical expenses in the short and long terms and also deal with claims management.
Healthcare	Healthcare Learning Management System	Transforms learning by giving users complete control over planning, delivering, and tracking education across a whole health system, meaning easier compliance with education staff development.
Healthcare	Regulatory Affairs	Protects public health by controlling the safety and efficacy of products by procedures and compliance. Key duties include: studying scientific and legal documents, gathering, evaluating, organizing, managing, and collating information in many formats.
HR	Workforce Management	An umbrella term for desktop and mobile programs that help a business manage staff scheduling.
HR	Resource Data Management Tool	The data of employment histories which include, but are not limited to employment-related actions such as recruitment and selection, promotion, classification, compensation, performance, discipline, and training.
HR	Employment Portal	A tool that helps applicants find jobs and aids employers in their quest to locate ideal candidates.
HR	Human Resource Information System	An information system or managed service that provides a single, centralized view of the data that a human resource management or human capital management (HCM) group requires for completing human resource (HR) processes. Such processes include recruiting, applicant-tracking, payroll, time and attendance, performance appraisals, and benefits administration.
HR	Organization Modeling Tool	A tool that defines how activities such as task allocation, coordination, and supervision are directed toward the achievement of organizational aims.
HR	Retirement Benefits	The benefits received by the benefactor after retirement.
HR	Time and Attendance	The services that track employee working hours, attendance, and leave.
HR	Performance Management System	Performance Management systems enable you to track and monitor the performance of individual employees, departments, and the organization overall.
HR	Retirement Planning and Management	Services for the design, provision, and management of retirement plans.
HR	Employee Benefits	Programs such as commuter benefit plans, flexible spending accounts, health savings account, health reimbursement accounts, calculation tools, and quick access to account balance.
IaaS Admin Console	IaaS Admin Console	Admin console accesses to large cloud infra providers.
IaaS Services	IaaS Services	Automatically added domains hosted on specific cloud infrastructure providers.
Identity Federation	Identity Federation	Federated identity management solutions allow users to use the same identification data to obtain access to the networks of all enterprises in the group.
IT Services	Incident Management Tool	A tool that stores information about the incidents, prioritizes them, assigns them to the right support teams and shows the status of the same.
IT Services	Network / Desktop Resource Monitoring Tool	A tool that monitors desktop resources such as CPU usage, physical memory consumption, and disk usage. It also monitors network resources such as activity, usage, and TCP connections.
IT Services	Application / Performance Testing Platform	The process of determining the speed or effectiveness of a computer, network, software program, or an application. This process can involve quantitative tests done in a lab, such as measuring the response time.
IT Services	Virtualization Technology	The creation of a virtual (rather than actual) version of something, such as an operating system, a server, a storage device, or network resources.
IT Services	Mobility Management Portal	A web application that allows users to quickly access essential information, mobile support services, and applications that the company provides to its employees.
IT Services	Asset Management and Inventory Tracking	Systems that help manage the complete lifecycle of particular assets, track their location to make sure assets are not missing or stolen.
IT Services	Database / Application Support Tool	A comprehensive set of tools intended to fix application and database issues, or incidents as they are known, that disrupt the service they depend on.
IT Services	Event Reporting / Review Tool (Logs Management)	Used to streamline reporting, automate log collection, develop real-time event correlation, log analysis and enable real-time monitoring for incident reporting.
IT Services	Application Deployment Tool	Enables the applications to be deployed in different environments.
IT Services	Software Integration Service	The practice of combining individually tested software components into an integrated whole. (Such as cloud integration, app integration, and integration services.)
IT Services	IT Security	The protection of information assets by using technology, processes, and training.
IT Services	Data Backup Management Tools	Applications that automate backups to the cloud, desktop and Windows Server backups, backup scheduling, local and block level backup, network locations backup, and backup plan statistics.
IT Services	Authentication Services	A security service that verifies an identity claimed by or for a system entity using username/password validation.
IT Services	Data Mining and Reports	Searches large stores of data to discover patterns and trends that go beyond simple analysis. It uses sophisticated mathematical algorithms to segment the data and evaluate the probability of future events.
IT Services	VoIP services	Phone service over the internet.
IT Services	PBX servers	A PBX (Private Branch Exchange) server connects telephone extensions to the Public Switched Telephone Network and provides internal communication for a business.
IT Services	IT Services Management	The services that offer a suite of activities to plan, deliver, operate, and control IT services offered to customers.
IT Services	IoT Platform	The network of physical objects or "things" embedded with electronics, software, sensors, and network connectivity, which enables these objects to collect and exchange data.
IT Services	Compliance Management	Services that ensure an organization is following a given set of rules or compliance.
Legal	e-Signing Tool	Services which offer signature tools on legally binding documents electronically.
Legal	Intellectual Property Management	Services that deal with the management of intellectual property rights such as copyrights, patents, industrial design rights, trademarks, and related rights.
Legal	Investigation Management	Streamlines the process of managing an investigation from start to finish.
Legal	Legal Workflow Management	A service designed specifically to handle the unique requirements of the legal profession, encompassing legal document management systems and case management.
Logistics	Inventory Management	Services that oversee and control ordering, storing, and using components that a company uses to produce the items it sells. They also oversee and control quantities of finished products for sale.
Logistics	Supply Chain Management	The control of the supply chain as a process from supplier to manufacturer to wholesaler to retailer to consumer.
Logistics	Courier Service / Shipment Tracking	Deals with the shipping and tracking mail and packages.
Logistics	Quality Assurance / Inspection Application	Workflow of Quality Check in production and maintaining standards of manufactured products by testing the output against the specification.
Marketing	Product Branding	Product branding is developing and communicating what the company does and how well it does it, and providing a way to bring that information to mind in an instant to the audience.
Marketing	Business Development	Services that identify, maintain, and, encourage relationship building within a firm, building rapport with both suppliers and customers. They help inform management as to how the market is moving and provide insights into new developments of technology.
Marketing	Video Advertising	Online display advertisements in TV and internet.
Marketing	Social Marketing	The process of gaining website traffic or attention through social media sites.
Marketing	Affiliate Marketing	A type of performance-based marketing in which a business rewards one or more affiliates for each visitor or customer brought by the affiliate's own marketing efforts.
Marketing	Survey Tool	A tool to create, publish, and develop free online surveys.
Marketing	Email Marketing	Directly marketing a commercial message to a group of people using email.
Marketing	Event Management	Companies create promotional events to help them communicate with clients and potential clients.
Marketing	Advertising	A form of marketing communication used to promote or sell something, usually a business's product or service.
Marketing	Media Management	Covers planning, organization, and, control of creating and distributing information or entertainment content in media enterprises.
Marketing	Ticket Management	Helps event professionals create, promote, and sell tickets online.
Marketing	SEO	Considers how search engines work, what people search for, the actual search terms or keywords used, and the preferred search engines of their targeted audience.
Marketing	Property Management	The operation, control, and oversight of real estate as used in its most broad terms.
Marketing	Digital Publishing	Any type of publishing that involves disseminating information or entertainment by digital means.
Marketing	Donation Management	A donation platform to raise funds.
Marketing	CRM Marketing	Platforms for customer engagement, multi-channel engagement, and campaign targeting; real-time and historical data mining, management, and reporting.
Marketing	Point of Sale System	A retail point-of-sale system, which typically includes a cash register, including a computer, monitor, cash drawer, receipt printer, customer display, and a barcode scanner. The majority of retail POS systems also include a debit and credit card reader.
Marketing	Loyalty Program	Services offering rewards program to customers who frequently make purchases.
Marketing	Mobile Marketing	Marketing on or with a mobile device providing customers with time and location sensitive, personalized information that promotes goods, services, and ideas.
Marketing	Marketing Automation Platform	Software platforms designed to effectively market on multiple channels online and automate repetitive tasks.
Marketing	Market Research	Services that gather information about target markets or customers.
Marketing	LiveChat	A customer service with live support, Help Desk, and web analytics capabilities. It is used to provide immediate customer support and information to clients and customers.
Media	Audio / Voice Content Manager	An audio platform enabling the creation, broadcast, and consumption of audio across multiple global media outlets.
Media	Video Content Management Solution	A platform enabling the creation, streaming of rich video content across multiple global media outlets.
Media	Electronic Publication	The digital publication of e-books, digital magazines, and the development of digital libraries and catalogs.
Media	Media Management Application	The services that provide audio, video, and digital books as content to the consumers.
Networking	File Server Management	Allows administrators to understand, control, and manage the quantity and type of data that is stored on their servers.
Networking	Domain Naming Services	A hierarchical distributed naming system for computers, services, or any resource connected to the internet or a private network. It translates domain names to numeric IP address.
Networking	SMTP	A TCP/IP protocol used in sending and receiving email.
Networking	FTP	A standard network protocol used to transfer computer files from one host to another host over a TCP-based network, such as the internet.
Networking	Network Analytics	Combines network analysis techniques with an analysis environment, allowing analysts to gain new insights into interaction networks and make decisions.
Networking	Domain Registration	The process of registering a domain name, which identifies one or more IP addresses with a name that is easier to remember and use in URLs to identify particular web pages.
Networking	CDN	A system of distributed servers that deliver webpages and other Web content to a user based on the geographic locations of the user, the origin of the webpage and a content delivery server.
Networking	Internet Services	The services which provide Broadband and Wi-Fi services.
Networking	VPN	A network technology that creates a secure network connection over a public network such as the internet.
Networking	Remote Access Control	Access to a computer or a network from a remote distance that a user can access or manipulate.
Procurement	Procurement	Services which deal with vendor management/ procurement tool/ supplier quality management.
Procurement	VMS	Allows users to manage workforce/non-employee labor and services procurement. Acts as a mechanism for business to manage and procure staffing services – temporary, and, sometimes, permanent placement services – as well as outside contract or contingent labor.
Project Management	Workflow Management	A service which provides status of each task pertaining to the project and its timescale.
Project Management	Project Lifecycle Management	A service which deals with the entire lifecycle of project i.e Initiation, Planning, Execution, and Evaluation.
Security	Identity / Access management	Identifying individuals in a system (such as a country, a network, or an enterprise) and controlling their access to resources within that system by associating user rights and restrictions with the established identity.
Security	Cybersecurity	The protection of systems, networks, and data in cyberspace.
Security	IT Risk Management	The application of the principles of risk management to an IT organization to manage the risks associated with the field.
Security	Desktop Security	The protection of standalone computers from virus, malware attacks.
Security	Network Security	The policies and procedures implemented by a network administrator to avoid and track unauthorized access, exploitation, change, or denial of the network and network resources.
Security	Application Security	Services that take measures throughout the code lifecycle to prevent gaps in the security policy of an application or the underlying system through flaws in the design, development, deployment, upgrade, or application maintenance.
Security	Mobile Security	The protection of smartphones, tablets, laptops and other portable computing devices, and the networks they connect to, from threats and vulnerabilities associated with wireless computing.
Security	Data Encryption	The act of changing electronic information into an unreadable state by using algorithms or ciphers.
Security	Cloud Security	Refers to a broad set of policies, technologies, and controls deployed to protect data, applications, and the associated infrastructure of cloud computing.
Security	Certificate Issuer	Services that provide TLS and SSL certifications to the websites held by organizations.
Security	Password Generator	Creates random or customized passwords for users. It helps users to create stronger passwords that provide greater security for a given type of access.
Service Desk and Support	IT	A service providing information and support on IT services.
Service Desk and Support	Other	A service providing general information and support.
Service Desk and Support	Interactive Voice Response (IVR)	An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
Service Proxy	Redirection Service	A technique for making a web page available under more than one URL address. When a web browser tries to open a URL that has been redirected, a page with a different URL is opened.
Service Proxy	URL Shortening	An online application that converts a regular URL into its condensed format but still opens the same site.
Service Proxy	Anonymous	A service designed to allow users to connect to sites through the service, concealing their location or identity.
Social media	Audio Sharing	Social Network for sharing audio or music.
Social media	Image Sharing	Social Network for sharing images.
Social media	Video Sharing	Social Network for sharing videos.
Social media	Multimedia Sharing	Social Network for sharing Multimedia content (Images/Videos).
Social media	Enterprise Social Networking Platform	An organization's use of social media, internally to connect individuals who share similar business interests or activities.
Social media	Professional Social Networking Platform	Social Networking platform to connect professionals of many organizations.
Tracking	Tracking	The tools that provide metrics on many activities.
Uncategorized	Uncategorized	Other cloud services that cannot be categorized with the list in this document.
Virtual Data Rooms	Virtual Data Rooms	An online repository of information that is used for the storing and distribution of documents.
Web Application API	Web Hosting API	Services that provide APIs for web hosting.
Web Application API	Website Builder API	Services that provide APIs for Website building.
Web Application API	Website Monitoring (IT Services)	The process of testing and verifying to ensure website uptime, performance, and function is as expected.
Web Application API	Search Engines	Services that are designed to search for information about the World Wide Web.
Web Application API	Website Data Analytics	The measurement, collection, analysis, and reporting of web data for purposes of understanding and optimizing web usage.
Web Application API	SEO Tools	A service that provides tools for SEO such as content checker, content rewriter, and keyword positioning.
Web Application API	API manager	The process of publishing, promoting, and overseeing Application Programming Interfaces (APIs) in a secure, scalable environment.
Web Application API	Queue Management	The ability to manage and streamline queues to improve customer waiting periods.