Dropbox Known Behaviors

The following are considered known behaviors. These behaviors are not considered bugs, meaning that Skyhigh CASB does not plan to make changes to functionality to resolve them, and might be due to Dropbox API architecture.

• Image files not supported by DLP policies. If you create a DLP policy with a File Type rule to detect and quarantine a PNG or JPEG file, the policy is not applied to the image file.

• Double Bytes file name not supported by DLP Policies. When a file name with double bytes is uploaded to Dropbox to trigger DLP policies, but DLP Policies fail to detect the incidents, resulting in an error message. In Dropbox, DLP Polices accept only the file names with ASCII characters.