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Skyhigh Security

Configure a ServiceNow Instance in the Skyhigh CASB Sandbox Environment

Skyhigh CASB provides a Sandbox environment to configure a proxy for your ServiceNow instance. Use the following steps to configure your inline proxy to monitor traffic to and from ServiceNow for Data Loss Prevention actions and anomaly detection.

NOTE: Once the ServiceNow instance is configured with the primary or the secondary proxy regions in the Skyhigh CASB's Sandbox environment, you can move the same instance to production. For details, see Move ServiceNow Instance to Production.

To configure a proxy for ServiceNow Instance:

  1. Log in to Skyhigh CASB. 
  2. Go to Settings > Service Management.
  3. Click Add Service Instance
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  4. Click ServiceNow, and enter an Instance Name.
  5. Click Done
  6. Select your ServiceNow instance from the Services list. (If no services are listed, contact Skyhigh CASB Support.)
  7. Click the Setup tab, and under Proxy, click Get Started
  8. Under Configure Proxy, click Configure
  9. For Select Proxy Location, select Skyhigh CASB. Click Next
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  10. Configure the Proxy Domain as shown:
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    • Under Choose Proxy Domain:
      • Proxy Domain. Select the required proxy domain and enter the instance name.
    • Under Identify Service Instance:
      • Host Name. The default is tbd4-servicenow.com. You can edit the host name. For example, service-now.com 
      • Instance Name. Enter the ServiceNow instance. To find the ServiceNow instance, see ServiceNow Instance. The Help icon ? redirects you to the current page. For example, if the ServiceNow Instance URL is https://acme.service-now.com then Host Name is acme.
    • To find the closest Skyhigh CASB proxies in the Sandbox environment, click Find Closest Proxies. The following two options are enabled and configured as shown:
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NOTE: If the closest proxy region shown is not the closest to the ServiceNow Instance region where it is hosted or not listed in the recommended Primary and Secondary Proxy Region menus, contact Skyhigh Security Support.

  • Primary Proxy Region. Select the primary proxy region from the menu.
  • Secondary Proxy Region. Select the secondary proxy region from the menu. If the primary proxy region fails to host the ServiceNow instance, then the secondary proxy region gets activated.
  1. Click Save
  2. Under IP addresses added to the allow list, the list of IP addresses is provided. Copy to clipboard or make a note of these IPs. Add these IP addresses to your firewall's allow list.
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  3. Click Done. You are successfully configured for ServiceNow.
  4. To check if your ServiceNow instance is successfully configured with Sandbox Environment, go to your ServiceNow instance Overview tab and under the Proxy > Proxy Details section,  Environment is updated to Sandbox.
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