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Policy Incidents Page

The Incidents > Policy Incidents page is a central repository of all incidents that have violated Policies. All Services are consolidated on this page, or you can choose to view the violations occurring in just one Service. You can display Policy Incidents data in a Table view, or create a Chart view. It also provides easy access to filters, Saved Views, and allows you to schedule a report, and display policy details with a single click. 

To learn more about an incident, click to view Policy Incident Cloud Cards.

Table View

The Policy Incidents page Table view is the default view. 

The Policy Incidents page provides the following information and actions:

  • Search. Search via the Omnibar. You can search for multiple incident IDs by entering a comma-separated query in the Omnibar.
  • Filters. Select options on the Filters tab to scope down your search. 
  • Views. Select the Views tab to use Saved Views created by you or shared with you by another user to reuse specified search parameters from a previous search on current data. 
  • Date Picker. Use the Date Picker to select a preset or custom date range to display data from only this date range.
  • Save View. Click to create a Saved View from your search query. 
  • Actions. Click Actions to:
    • Change Owner
    • Change Status
    • Delete Incidents. Select the checkboxes for incidents you want to delete. Then click Delete in the confirmation dialog. This action can't be undone. Large requests might take a few moments to process.
    • Select Response
    • Create Report
      • Business Report (PDF). Create a PDF report and run it immediately, which then appears in the Report Manager
      • CSV. Create a CSV report and run it immediately, which then appears in the Report Manager
      • XLS.  Create an XLS report and run it immediately, which then appears in the Report Manager
      • Schedule. Schedule a report to run later, which then appears in the Report Manager
      • Vulnerability Report. Generate a report for Container Incidents and Vulnerabilities. For details, see Report - Vulnerabilities
    • Settings
      • Edit Table Columns. You can edit table columns and save your changes as a Saved View
  • Severity. Severity level of the incident: Critical, Major, Minor, Information, or Warning. 
  • Policy Name. The name of the policy was given when it was created. 
  • Item Name. Item or file that violated the policy. If a link is available, you can click to download it. For more information, see Large File Download
  • User Name. The name of the user that caused the violation. 
  • Incident Created On. Date and time the incident was created. 
  • Incident Response. For the Sanctioned applications, Incident Response displays the configured DLP response to the incident. 




For the Shadow/Web applications, Incident Response displays the response action taken to the web traffic in SWG.

  • Incident StatusStatus of the incident. 
  • Service Name. The name of the Cloud Service Provider the incident pertains to. 
  • Instance Name. The name of the instance that the incident pertains to. 

Other available table columns include:

  • Account ID
  • Account Name
  • Activity
  • CIS Level
  • Comments
  • Device ID
  • Device IP
  • Device Managed
  • Device Type
  • Event ID. When an event triggers multiple policies, and incidents are generated, the Event ID links all these incidents. If no Event ID is available, that means the incident was generated before Skyhigh CASB 4.4.0, when this feature was introduced. 
  • External Collaborators. Modified external collaborators are not shown in the column after a policy action is performed on the Cloud Card. 
  • External Collaborators Count
  • File Size
  • File Type
  • Incident ID
  • Incident Type
  • Incident Updated On
  • Internal Collaborators
  • Item Created On
  • Item Id
  • Item Modified On
  • Item Type
  • Malware Category Name
  • OS
  • Owner
  • Path
  • Quarantine Status
  • Recipient Domains. Displays the domain names of the recipient addresses. For example, if an outbound email is sent to and then only the domain names such as, are listed in this column.
  • Remediation Response
  • Remediation Status
  • Resolution Action
  • Scan Name
  • Scan Run Date
  • Shared Link
  • Source
  • Total Match Count
  • User Agent
  • Vulnerabilities

Sanctioned Attributes. The Policy Incidents table columns might also reflect up to 10 mapped Sanctioned Attributes from Active Directory uploaded by Enterprise Connector. When mapped, you can also search for these Attributes using the Omnibar. But note, if the mapping changes, that affects what you can see and do with these Attributes. For help mapping AD attributes, contact Skyhigh CASB Support

When Multi-Instance Support is enabled, in the main table, the Service Name column is replaced with the Instance Name column, so that you can identify one instance from another. 

NOTE: In the Response column, Archived policy violations do not appear in table results unless you explicitly filter for them in the Omnibar. 

Policy Violation to Sanctioned DLP

On the Policy Incidents Summary and Policy Incidents page, the Incident Type filter label and Omnibar value Policy Violation is changed to Sanctioned DLP. For reports, the CSV and XLXS reports are not affected, but, PDF reports reflect the new string name as PDF reports capture the screen as displayed.

Filter for Unsuccessful Deleted Remediation Status

This filter allows you to search for the Unsuccessful Deleted remediation status, to more easily find and remediate failed items in the Remediation Column.

Chart View

To display your Policy Incidents data in a chart, click the Chart icon, under the Omnibar. 


To display Policy Incidents data in a chart:

  1. Select an item from the Show list to determine the X-axis of your chart. 
  2. Select an item from the By list to determine the Y-axis of your chart. 
  3. In the Dimension By dialog, select All Data, select Top 10, or select up to 10 items from the list. Then click Done
  4. From the In a list, select the type of chart available: 
    • Trend. Line or vertical bar chart.
    • Breakdown. Donut or horizontal bar chart. 
      Your data is displayed in the chart. 
      To edit your chart's Dimension By data, click Edit.
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