When changing the shared password in the Trellix ePO Cloud interface, allow enough time for it to be updated in the system.
Updating the shared password involves these system actions and time estimates:
- Trellix ePO Cloud deploys the updated Client Proxy policy to the endpoints in your organization. The time this action takes depends on the value configured for the Policy enforcement interval setting in your Skyhigh Security Agent policy.
- The Client Proxy software on the endpoints shares the new password with Skyhigh Security WGCS. This action can take up to 20 minutes.
The shared password must be synchronized in Skyhigh Security WGCS, or authentication fails.