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Collect Logs from ePO Server for Troubleshooting

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To investigate an issue with Content Security Reporter, collect these preliminary logs to help Technical Support troubleshoot CSR Issues.

  1. Select Menu > Configuration > Report Server Settings.
  2. From the Setting Categories menu, select System Backup.
  3. From the Actions menu, select Backup Now.
  4. When the System Backup message appears, click OK.

NOTES: 

  • The backup process can take several minutes.
  • A backup123456789 folder is created, where 123456789 is the time stamp.
  • The backup files are stored in the report server installation folder ..\Content Security Reporter\reporter\conf\.
  • A backup (XML) file is saved in the backup folder. 
  • Wait until the file is created, then continue working without restoring it.
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