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Skyhigh Security

Create a feedback file

You can create a feedback file to backtrace processes after the failure of a function.


  1. Select the Troubleshooting top-level menu.
  2. On the appliances tree, select the appliance you want to backtrace processes on and click Feedback.
  3. Select or deselect Pause running Secure Web Gateway to create a backtrace as needed.

NOTE: We recommend that you select the checkbox.

  1. Click Create Feedback File.
    A feedback file is created and appears with its name, size, and date in the list under Feedback file.

Using the items on the toolbar, you can perform several file-related activities, such as view or download a file.

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