ServiceNow API Integration Setup

ServiceNow Application Registration

1. Log in to ServiceNow with an Admin account.
2. Create a new application in ServiceNow as described here and configure the following:
   
   • OAuth Application Type. Click Create an OAuth API endpoint for external clients.
     
   • Name. Enter the application name as MVISION Cloud.
   • Client ID. This ID is auto-populated in ServiceNow. Copy the Client ID to use later in ServiceNow API Integration Setup in MVISION Cloud.
   • Client Secret. Enter a strong password. This can be used later in ServiceNow API Integration Setup in MVISION Cloud.
   • Redirect URL. Enter the redirect URI depending on MVISION Cloud backend:

US Production: https://www.myshn.net/shndash/extensions/OAuthCallbackController

ServiceNow API Integration Setup in MVISION Cloud

1. Log in to MVISION Cloud with your tenant and go to Settings > Service Management.
2. Click Add Service Instance, select ServiceNow.
3. Enter a name for the instance and click Done.
   
4. Select the ServiceNow instance you created. 
5. Go to the Setup tab and under API, click Enable.
6. On the Enable API page, click Provide API Credentials.
   
7. Enter the details of the Custom OAuth Application created in ServiceNow and click Submit.
   • For the ServiceNow URL, in this example, you would replace ven01114 with your own ServiceNow instance. 
   • For the Admin Email, enter the ServiceNow Admin email.
     
8. Click Allow.
   

After ServiceNow API Integration Setup, wait for an hour to configure ODS Scan because the files, connect chats, and table in ODS Scan UI will be visible after an hour.

NOTE: This note is applicable only if a reverse proxy is configured.